How do you get a Samsung Galaxy Note 4 locked? How to find and install the Samsung Galaxy Lock app
Samsung’s new Galaxy Note smartphone comes with a built-in fingerprint sensor that can be used to unlock the device, but some owners have reported having to remove the fingerprint sensor to unlock their devices.
Samsung’s latest Galaxy Note, the Galaxy Note 5, comes with Samsung’s fingerprint sensor built in, but that sensor does not work in Android Marshmallow, a major update to the mobile operating system.
Samsung announced the Galaxy TouchWiz 3, Galaxy Note 3, and Galaxy Note 6 smartphone OS updates in January, but the software update is currently not available for the Note 4.
Samsung says it will roll out the Galaxy Lock software update in the coming weeks.
Samsung has also updated the Galaxy Pass app to include the fingerprint scanner, but users still have to uninstall the app and install a Samsung-approved software update from the Galaxy website.